Payment Policy
This Payment Policy explains which payment methods we accept, how payments are processed and what happens if there is a problem with your payment.
Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Maestro
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Klarna
All prices on our website are shown in US Dollars (USD). The total amount, including any discounts, is shown at checkout before you confirm your order.
Secure Payments
Payments are processed through Shopify's secure, PCI-compliant checkout and our payment providers. Your card details are encrypted during transfer and are never stored on our servers. We do not have access to your full card number.
When You Are Charged
Your payment method is charged when you place your order. If we are unable to accept your order (for example because an item is unavailable), we will refund the full amount to your original payment method.
Discounts and Promotions
Bundle discounts (10% off 2 items, 15% off 3, 20% off 4 and 25% off 5 or more) are applied automatically at checkout. Discount codes must be entered at checkout and cannot be applied after an order has been placed. Only one discount code can be used per order.
Failed or Declined Payments
If your payment is declined, please check your card details, your available balance and the billing address registered with your bank, or try another payment method. If the problem continues, contact us and we will help.
Refunds
Approved refunds are always issued to the original payment method. Refunds usually appear within 7 business days after approval, depending on your bank or payment provider. See our Return and Refund Policy for details.
Contact Information
Store name: Antonia Sinclair
Email: hello@antoniasinclair.com
Antonia Sinclair is operated by Shoplex Solutions s.r.o.
Business Name: Shoplex Solutions s.r.o.
Business Registration Number (IČO): 29718325
Business address: Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic
Customer service hours: Monday to Saturday, 9:00 AM – 5:00 PM (CDT)
We aim to respond to emails within 48 hours.
You can also reach us through our Contact page.
